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privacy policy

NO CHILD LABOUR IS USED IN OUR JOB WORK / PRODUCTION UNIT.

RETURNS POLICY

We are responsible for what we sell. If you are not completely satisfied with your purchase, we will change or do re-productions in free of cost when valid point is raised & agreed in both side. Repair or Modification of the items purchased from MANUELA APPAREL EXPORTS, shall be allowed within 7 working days from the date of delivery, provided the merchandise is in its original and saleable condition with original invoice. Exchanges of Fine stone work, beaded full package garments will be extended only if the merchandise is returned in original and sealed pack condition. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had seen in our sample / approval, you need to lodge a complaint in writing with the local courier company office with a copy to us immediately & escalate the matter to us. Any defective merchandise can be highlighted within the 7(seven) working days period as specified for our products. After 7 days it would not be our responsibility. Any returns for reasons other than the above, the shipping charges if any, will not be Refunded. Wrap and seal your products in their original packaging, and ensure that all tags are intact. Hand over the package to our courier partner and they will give you an acknowledgement receipt. We’ll check your returns complaint and arrange for the needful to make it proper and resend to you.

REFUND POLICY

If a refund is due, the refund will be issued within 48 business hours. All refund and charge inquiries must be made within 30 days of transaction.

REFUND MODE

For payment made by BANK TRANSFER, We will refund in the same bank account.

SHIPPING & DELIVERY POLICY

We know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible. Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse. Free shipping is available on all products, subject to a minimum order value. The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.

DISPUTES

Any dispute relating in any way to the Program or this Agreement in which the aggregate total claim for relief sought on behalf of one or more parties exceeds INR 1,00,000 will be adjudicated in any state or federal court in KOLKATA, West Bengal, and you hereby consent to exclusive jurisdiction and venue in those courts. You further acknowledge and agree that our rights in the Content are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated and may not be adequately compensated for in monetary damages.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from us as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shaan@manuelaexport.com or mailing us at: MANUELA APPAREL EXPORTS 38 Parui Kancha Road , Behala , Kolkata - 700061, KOLKATA, WB, 700061, India

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WEBSITE

Our website is hosted by INFIFLEX (Google Premier Partner)

PAYMENT:

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers. Payments made on www.manuelaexport.com are collected through PayUbiz . PayUBizz is one the best Payment gateway provider in India. Earlier known as PayU, it enables merchants to collect payments online with best in class security features

LINKS:

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Team at shaan@manuelaexport.com or by mail at :

MANUELA APPAREL EXPORTS

Privacy Compliance Officer

38 Parui Kancha Road , Behala

Kolkata - 700061

West Bengal

India